Associate Implementations Analyst

About Fabric Health

At Fabric Health, we're not just building technology; we're fixing healthcare's capacity problem. Our mission is to power healthcare to move faster, work smarter, and deliver better care, creating seamless, intuitive experiences that simplify and unify virtual and in-person care for thousands of providers and millions of patients nationwide. We're a team of brilliant, thoughtful minds, deeply motivated by improving patient and provider lives, and we believe technology can truly enhance the US healthcare system.
Trusted by leading healthcare organizations: Our customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain.
We are backed by leading investors such as Thrive Capital, GV (Google Ventures), General Catalyst, Salesforce Ventures, Vast Ventures, BoxGroup, and Atento Capital. We value working quickly for good reason, listening deeply to solve big challenges, and building products like we would for loved ones.

About the Role

We are looking for a skilled and client-focused Associate Implementation Analyst to join our team. In this role, you will be the key to our clients' success, acting as a technical expert and trusted advisor. You will be responsible for understanding client business requirements and translating them into a successful implementation of our product suite through configuration and customization. This position offers a chance to blend technical expertise with client-facing collaboration in a high-impact environment.

What You'll Do

As an Associate Implementation Analyst, you will be instrumental in the end-to-end success of client implementations. Your primary responsibilities will include:

• Partnering with our Project Management team to lead client discovery sessions, deeply understanding their business processes and pain points.
• Designing and configuring our product suite to meet specific client needs and optimize their workflows.
• Serving as the subject matter expert, providing expert guidance on our product's capabilities and best practices.
• Managing the full implementation lifecycle, from project kickoff and configurations to user training and go-live.
• Acting as the primary technical point of contact, offering proactive support and guidance to clients throughout the implementation.
• Collaborating with internal teams (Product, Engineering, Project Management, QA, and others) to advocate for client needs and resolve technical challenges.
• Creating comprehensive documentation, including technical specifications, configuration guides, and training materials.
• Investigating, troubleshooting, and resolving technical issues that arise during implementation.

Why You Might Be a Good Fit

• You are a problem-solver who enjoys finding creative solutions to client challenges.
• You are a natural collaborator who excels at working with a variety of individuals from different backgrounds, skills, and communication styles.
• You possess strong communication skills, with the ability to act as a translator between customer and technical internal stakeholders.
• You have a client-centric attitude and are motivated by ensuring our customers' success.
• You are flexible and adaptable, able to change direction and maintain composure in a fast-paced environment.

This Might Not Be The Right Fit If...

• You prefer a role with less emphasis on direct client interaction and communication.
• You are not comfortable managing the full implementation lifecycle from start to finish.
• You are not a collaborative person and would prefer to work independently without a lot of cross-functional engagement.
• You struggle with adapting to a fast-paced environment where priorities can shift quickly.
• You are not motivated by solving complex problems for customers.

Your Qualifications

• BA/BS Degree.
• 1+ years of experience or training in a technical support, application specialist, software engineering, or SaaS implementation-focused role.
• Excellent communication skills, with the ability to act as the translator between a customer and more technical internal stakeholders.
• Organizational skills and attention to detail.
• A collaborative style that works well with a variety of individuals.
• Ability to solve problems and apply creativity when needed.
• Flexibility and adaptability, with the ability to change direction and maintain poise under pressure.

Bonus Points

• Experience using popular programming languages and databases (such as JavaScript and MongoDB/MySQL).
• Experience communicating directly with customer stakeholders in a professional environment.
• Experience working directly in Jira.
• A background in healthcare technology and/or hospital systems.

The national pay range for this role is $70,000.00 – $85,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.

Learn more about Fabric

• LinkedIn
• Awards
• Press Releases
• Careers Page

At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.#LI-Remote