Associate Product Operations Manager

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role:

We are looking for a motivated and organized Associate Product Operations Manager to join our Product team. This person will report to the Product Operations Manager and provide  comprehensive operational and coordination support to our entire Product organization. As a Product Operations key team member, you will play a collaborative and supportive role in improving product processes and ensuring seamless coordination across various teams. You will focus on collecting, analyzing, and reporting on data and feedback from our users – internal and external.

We are looking for someone who gets excited about a table full of data and can turn it into actionable insights and stories. You might be great for this role if you love thinking about information hierarchies and how to improve the organization of documents.

What you’ll do: 

• Collect, analyze, and report on various data such as, patient feedback, quarterly product surveys, feature requests and ideas to inform roadmap prioritization and delivery
• Create and maintain documentation on product features such as training videos and how-to articles, ensuring all content is organized and easily accessible across the organization
• Support the Product Operations Manager in rolling out internal process changes to help with planning, testing, delivery, and adoption
• Build empathy for cross-functional stakeholders and support the Product Operations Manager in identifying how product changes disrupts or affects their own work
• Operate with a mild degree of autonomy in a growing, early stage work environment 

You’ll be great for this role if: 

• You have a strong understanding of data analysis and experience working in product or a desire to transition into a product role 
• You understand the importance of and can leverage both quantitative and qualitative data to support decision-making 
• You love navigating through ambiguity in brand new territory on problems and turning them into solutions  
• You’re an excellent communicator in written, verbal, and presentation formats 
• You are proficient in Jira and have experience using roadmapping tools (ex. Aha!, ProdPad, Productboard)
• You’re highly organized
• You’re comfortable writing basic queries in SQL

Bonus: 

• You’ve worked in product at a tech enabled healthcare company 
• You have Mixpanel experience

Benefits

Time Off: 

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits: 

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.
• Equip pays for a significant percentage of benefits premiums for individuals and families.
• Maven, a company paid reproductive and family care benefit for all employees. 
• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! 

Other Benefits

Work From Home Additional Perks: 

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. 
• One-time work from home stipend of up to $500.

Physical Demands 

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. 

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.