Primary Duties
Data Support, Analysis & Reporting
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Assist with the collection and analysis of quantitative data regarding the operational health of the Practice Success business unit.
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Partner with team leadership to summarize data and qualitative feedback to help identify areas for continuous improvement.
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Coordinate with the business intelligence team to help gather and document requirements for operational dashboards and trackers.
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Help build presentations and data visuals to effectively communicate team updates to key stakeholders and senior leadership.
Project Support & Documentation
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Maintain and update project plans for various mission-critical projects.
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Support the maintenance of project management tools and documentation, including project plans, schedules, trackers, status updates, and team playbooks.
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Provide day-to-day administrative support on high-priority projects by tracking tasks, action items, risks, and milestone dates to help Practice Success meet its goals.
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Monitor project timelines and escalate potential risks, resource constraints, or delays to leadership.
Process Mapping & Operational Efficiency
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Help map out existing business processes and assist in identifying opportunities for workflow improvement.
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Learn and maintain a strong understanding of current processes to help coordinate workflows with other internal departments.
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Track team delivery progress against project plans to help ensure the team has the necessary tools to execute tasks.
Stakeholder Coordination & Communication
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Support operational leadership by organizing task lists, tracking action items, and following up on deliverables.
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Serve as a point of contact and coordinator between internal teams to ensure smooth day-to-day information flow.
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Collaborate with internal and external stakeholders to help track project scope and maintain schedules.
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Draft team communications and updates.
Minimum Qualifications
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Bachelor’s degree from an accredited college or university or equivalent work experience required.
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2+ years of relevant work experience within healthcare required
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Familiarity with value based care preferredÂ
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Experience working with a top-tier electronic health record (EHR) system strongly preferred
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Excellent computer skills and experience working with a wide range of software applications including Excel, Salesforce, Visio, Tableau, and Google platform.
Preferred knowledge, skills, and/or abilities
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Understanding and having experience with Tableau, Miro, Jira, Monday.com
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Must be results-oriented with the ability to prioritize and manage multiple projects in a fast-paced, dynamic environment while maintaining focus on key goals.
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Vision for the end goal, with initiative and adaptability to problem solve the best path to get there
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Systems thinker (Data management, software administration)Â
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Project Management skills
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Highly organized and proactive in raising questions around clarity, prioritization, blockers, and other points to drive assigned tasks forwardÂ
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A collaborative team player with a roll-up your sleeves mentality
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Detail-oriented and self-motivated to produce work that meets high standards
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Ability to manage multiple projects and activities on a routine basis, with minimal supervision.