Clinical Operations Manager
Medrina
Full-time
Remote
United States
This is a full-time hybrid position in Florida, offering competitive salary plus benefits inclusive of immediate health/dental/vision coverages, 15 days of vacation, 5 sick days, 401k Plan with company match and more. As the Clinical Operations Manager, you will be a part of day-to-day operations for a multi-physician practice to fulfill programmatic directions and goals. This is a hybrid position for candidates residing in Florida and traveling to sites throughout Florida on a regular basis and as needed 1-2 day at a time (at least 30% of the time). This role will provide support for multiple Skilled Nursing Facilities and reports to the Director of Clinical Operations.
Essential Duties:
- Meet regularly with the operations department to keep open lines of communication between the team.
- Onboarding and training of physicians and mid-level providers including EMR training, client expectations, and company standards.
- Established and maintain a working relationship with physician staff with respect to their compliance and performance related to billing, coding and regulatory agency standards.
- Established and maintains a working relationship with key personnel in partnering Skilled Nursing Facilities to ensure program growth and ensure the program is making positive impact of the Skilled Nursing Facility.
- Gather documentation from EMR to provider to the Skilled Nursing Facilities.
- Participates in monitoring and evaluating a program's inception and performance and routinely monitors performance for volumes, referrals, and trends.
- Work to resolve any missing charges or documentation directly with the provider and escalate to Director of Clinical Operations, as needed.
- Assist in maintaining a provider schedule per Skilled Nursing Facility and communicate changes to the center and team.
- Collaborates and has consistent communication with multiple departments within the organization including Human Resources, Business Development, and Credentialing.
- Data entry and retrieval workflows as applicable. This may also include uploading medical records for purposes of billing and/or compliance.
- Provide remote administrative support as requested by Vice President of Clinical Operations and Director of Clinical Operations.
- Update and maintain daily/weekly reports for effective communication within the organization.
- Assist in managing the CRM software for provider and building updates and reports.
- Bachelor’s degree in healthcare or related fields or 7 years of experience in clinical or administrative roles within the skilled nursing or long-term care setting.
- At least 3 years of leadership experience.
- At least 1 year of customer service experience
- At least 1 year of experience using EHR/EMR
- Proficiency with Microsoft office software suite: Excel (intermediate), Word, Outlook and PowerPoint, and keyboarding speed of at least 40 wpm.
- Proficiency in oral and written business communications in English language to communicate with hospital staff as well as medical providers.
- Fluency in Spanish language is preferred, but not required.
- Proficient organizational skills to handle administrative tasks and to be timely in reaching deadlines and communicating to various stakeholders in advance.
- Proficient analytical skills with strong attention to detail to handle auditing, comparing and cross-checking data between multiple reports in various formats (i.e. Excel, Adobe).
- Ability to maintain patient confidentiality and follow medical office protocols to comply with HIPAA and PHI requirements.
- Proficiency with informational systems to facilitate the use of electronic medical records (EHR/EMR).
- Prior experience or understanding of insurance payors, medical billing and coding systems is preferred.
- Must comply with medical facility safety and vaccination requirements
- Ability to have reliable transportation to/from hospital facilities for meetings
- Ability to keyboard and use computer for extended periods of time
- Ability to sit and/or stand for extended periods of time
- Ability to lift 20 lbs
- Have a private workspace at home with a door to preserve confidentiality.
EOE/M/F/Vet/Disability:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.