Accelerate Your Career as You
Teach, train, and empower new clinic users from your market on the Alto Connect platform and Alto processes
Confidently communicate how Alto addresses common pain points encountered by clinic back-office procedures
Resolve internal workflow needs to ensure that clinics consider Alto their preferred pharmacy partner
Partner closely with other members of the Growth Team, including Partnership Managers (Sales)
Document and track clinic issues, feedback, and requests - escalating as needed
Work cross-functionally to design relevant solutions for roadblocks with clinic adoption
Develop and implement initiatives to increase Alto engagement and retention
Provide Voice of the Customer feedback to Product & Engineering
A Bit About You
Minimum Qualifications:
5+ years of frontline customer support/success experience in a startup, healthcare or other complex environment
3+ years of healthcare experience in one (or more) of the following settings:
Pharmacy
Clinical
Hub Service
Benefits Provider
3+ years of experience engaging and retaining strategic customers or vendors
BA/BS or equivalent years of work experience
Fertility experience
Preferred Qualifications
Pharmacy Operations experience
A passion for Alto’s mission and values
Strong attention to detail
Strong communicator with the ability to partner and influence across levels and functions
Self-directed problem solver with experience developing and improving processes
Ability and desire to work on disparate and multiple issues on a rapid resolution timeline
Ability to flourish in a high-growth tech environment where change is constant
Ability to self-reflect, learn, and be honest about development areas
Ability to not sweat the small stuff, and a sense of humor
It’s a plus if you have: A Pharmacy Technician or Pharmacist/PharmD background
Additional Physical Job Requirements
Reading English, comprehending, and following simple oral and written instructions.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Assessing the accuracy, neatness and thoroughness of the work assigned.
Communicating with others to exchange information.
Tracking and owning issue resolution.
Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
Frequent repeating motions required to operate a computer or phone that may include the wrists, hands and/or fingers.
Environmental Conditions: occasional exposure to low temperatures or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
Physical Activities:
Occasionally ascending or descending stairs, ramps and the like.
Moving about to accomplish tasks and/or moving from one worksite to another.
Adjusting or moving objects up to 20 pounds in all directions.
Operating motor vehicles.
Occasional sedentary work that primarily involves sitting/standing/driving/flying
Salary and Benefits
Salary Range: $ $96,000 - 137,000
Commission Eligible: Yes
Equity Eligible: Yes
Travel: Yes - Required up to 30% of the time
Location Requirement: Employment at Alto is limited to individuals residing in the following states: Arizona, Arkansas, California, Colorado, Florida, Kansas, Maryland, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Washington (WA), and Wisconsin.
Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. At this time, Alto is unable to sponsor or take over sponsorship of an employment Visa.
Benefits: Full-time employee benefits include: Multiple group medical, dental and vision plans to choose from, 401(k) plan, group life, AD&D, FSA/HSA, employer paid STD/LTD, Take-What-You-Need vacation time, accrued paid sick time, 11 paid holidays (7 for Pharmacy and Care teams), 8 weeks paid parental leave for eligible employees.
Application deadline: March 1, 2025
#LI-Remote
Alto Pharmacy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at CandidateHelp@alto.com.
Alto Pharmacy considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, and New York City Fair Chance laws. We are an E-Verify participating company.
To learn about Alto's privacy practices including compliance with applicable privacy laws, please click here.