EHR Specialist

The primary function of the EHR Specialist is to provide direct and indirect support to clinicians and support staff in the delivery of patient care through the use of an electronic health record (EHR) system. 

Job responsibilities will include clinic- and provider-specific application support, configuration and testing. This position will support any new or upgraded implementation module(s). 

Implementation tasks will include redesigning workflows, facilitating end-user application training, support go-live activities, monitoring and user adoption of existing and new workflows implemented, and reporting findings and trends. 

This role is expected to be proactive in the research of new features and functions and will assist the Operations and Clinical teams with incorporating new methods into their standard operating procedures. 

The EHR Specialist will provide ongoing training and support for all existing and new staff members and assist users in applying software systems to their workflows.  

Essential Duties and Responsibilities 

• Function as a point of contact for issues and requests relating to EHR and supported software 
  

• Respond to end-user requests for issue resolution, create and monitor support tickets and work to resolve problems quickly and accurately. 
  

• Create, modify and terminate (if necessary) user accounts and user groups, including modifications of appropriate security settings. 
  

• Deliver EHR training to new employees as well as training on new features to existing employees. 
  

• Create and maintain training materials as necessary. 
  

• Assist in various reporting functions, using both native tools and external reporting tools. 
  

• Work with various departments (Clinical, Operations, Finance, etc.) to examine workflows and make updated recommendations as appropriate. 
  

• Identify opportunities to enhance patient experience by analyzing workflows and gathering feedback from clinicians, staff, and patients; collaborate with teams to implement improvements that align with organizational goals. 
  

• Manage all upgrades and feature implementations including hardware-based solutions 
  

• Work with other department staff during outages to ensure access through alternative means. 
  

• Work with outside entities as required with regards (e.g., immunization, laboratory, HIE, etc.) 
  

• Serve as point of contact for patient safety advisories including managing notifications and communicating those to internal staff as appropriate. 
  

• Attend and/or participate in training to stay up to date on features. 
  

• Provides daily support to end users through troubleshooting, coaching, and consulting to facilitate implementation and integration for optimal use 
  

• Identify, assess, troubleshoot EHR related issues as they occur, and see through to full resolution. 
  

• Consult Clinical Manager(s) and Department Supervisors for issues that require additional assistance as needed. 
  

• Assists in other clinic activities or clinic-related tasks as assigned. 
  

• MIPS reporting (tracking monthly, reporting end of year) and monthly audits (Employee, office visits, procedures, surgical center) 
  

• Performs other related duties as required. 
  

Education: 

• Minimum of 2 years supporting an enterprise-class Electronic Health Records system, with at least one of those years supporting NextGen 
  

• Strong knowledge of HIPAA rules and regulations. 
  

• Strong written and oral communication skills. 
  

• Certified Medical Assistant, LVN or Bachelor’s Degree preferred. 
  

Experience: 

• Detailed knowledge of NextGen administration -Super User experience is a plus. 
  

• Industry Experience – Two years of application responsibility in a healthcare environment 
  

• Knowledge of front and back-office utilization of financial and clinical information systems is preferred. 
  

• Previous experience working in an outpatient clinic or doctor’s office is preferred. 
  

• Clinical experience and understanding of physician practice operations is required. 
  

Knowledge/Abilities: 

• Excellent communication skills, both written and verbal, are required. 
  

• Strong organization and time management skills are required. 
  

• Ability to work independently and demonstrate initiative is required. 
  

• Proficiency with Microsoft Office is required. 
  

• Fosters a positive, collaborative environment and promotes a culture of continuous improvement. 
  

• Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior. 
  

• Displays courteous and professional behavior in all interactions with the public. 
  

• Works cooperatively with other staff members. 
  

• Displays flexibility in accepting, changing, or carrying out assignments. 
  

• Basic knowledge of CPT codes and ICD-10- CM coding is preferred. 
  

• General understanding of the medical billing process is preferred.