Fully remote/virtual Health Coach role
Who We Are:
Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.
A critical part of our work involves the human element of our approach. The Health Coach plays a vital role in working with our members to empower them to take ownership of their health by finding their internal motivation, implementing problem solving strategies, and achieving their wellness goals. Our health coaches also play an integral part in ensuring that we continually iterate to improve our product and overall user experience.
Our Health Coaches are our patients’ greatest advocates on their wellness journey by supporting them through their personalized care plan here at Vori Health. This is done through the implementation of modern behavioral change research and strategies to deliver sustainable life-changing health outcomes.
Vori Health coaches exude confidence in working with interdisciplinary care teams in designing optimal patient-centered care consistent with Vori Health’s standards. This role reports to the Director, Health Coaching and is a 100% remote role with flexible schedule options.
What You will Do:
- Essential Functions:
- Consistent use of Vori Health’s behavior change solutions
- Implement coaching techniques to improve patient outcomes
- Provide video consultations and messaging with patients of Vori Health to improve their wellness goals
- Design and support patient care plans through the utilization of motivational interviewing, SMART goals, coaching best practice and behavior change techniques
- Proven aptitude for managing an ample patient caseload
- Document interactions and interventions as directed by Vori health technology tools
- Effectively collaborate and relationship building with Vori Health’s talented, cross-functional teams
- Engaging on a regular cadence in a professional and collegial way with physicians, physical therapists, advanced practice providers, dieticians, and others
- Troubleshoot unexpected issues so that patient needs are placed first and gaps in care are averted
- Utilize critical thinking to discern and refine the correct provider for patient needs, stratifying the urgency of the referral amongst clinical team members as needed
- Assist in the development of technology and service innovations to ensure a closed loop system of communication and coordination with our Vori Health providers and network specialists.
- Provide feedback to colleagues regarding individual and team performance; be receptive to feedback on your performance
- Communicate and collaborate with external Clinicians as appropriate
- Maintain professional and technical knowledge through attending educational workshops, reviewing professional publications, etc.
- Meet company and quality standards as defined by Vori Health
Supervisory Responsibilities:
Perform other projects and duties as assigned
Who You Are:
Required:
- Board Certified Health and Wellness Coach
- Proficiency with computers, virtual care, database management and data tracking
- Knowledge of Motivational Interviewing, establishing SMART goals with patients, awareness of behavioral stages of change
- 2+ years experienced health coach and/or wellness educator, conducting individual health consults or group workshops
- Demonstrated competence and passion for digital care delivery or telehealth: Comfort evaluating and treating patients remotely utilizing a variety of digital tools to manage care
- Outstanding written and spoken communication skills across various channels and groups and managing team conflict
- Proven record of matching patient needs to treatment plans and proven record of implementing these plans safely and effectively
- Strong sense of empathy, a compassionate outlook, and the ability to motivate patients into pushing their limits in a responsible, safe way
- Proficient with Microsoft Office Suite or related software
- Reliable high speed internet connection
- Dedicated home office space- private and free from distractions and noise.
- Comfort working within a startup environment of rapid pace and constant change.
- Excellent time management skills with a proven ability to meet deadlines
Nice-to-haves:
- Bi-lingual, Spanish speaking
- Experience in working toward specific outcomes in patient achievement, in the context of delivering interventions and within an integrated team
- Understanding behavioral interventions and approaches to behavior change
- Strong communication, proactive, growth mindset and collaborative working style
- Proven record of accomplishment in creating exceptional experiences with patients
- University degree in health science or social science discipline
- Ability to troubleshoot unexpected issues so that patient needs are placed first and gaps in care are averted
- Willingness to go the distance to provide support to our patients and fellow clinical care team
- Ability to work in multiple technology platforms simultaneously, using professional and clinical judgment and critical thinking in accessing and documenting information that pertains to each patient’s referral process
- Ability to maintain attention to detail while also seeing the big picture
- Excellent interpersonal, organizational, and problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Critical thinking skills, flexibility, and the ability to design innovative solutions in a fast-paced environment
- Graceful at managing expectations while pushing for continuous improvement
- Experience and comfort working closely with clinical teams to accomplish shared goals and drive positive collaboration
- Commitment to be a member of a learning organization, open to development and continuous feedback
Work authorization/security clearance requirements:
- Authorized or able to provide required documents to work in United States or Canada.
Physical Requirements/Work Environment:
- Remote work environment.
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
EEO Statement:
Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.