Partner Operations Manager - RethinkCare
RethinkFirstAbout RethinkFirst
RethinkFirst is a leading behavioral health technology company working to make mental wellness, education, and support accessible and scalable. Through our suite of cloud-based platforms—including RethinkEd, RethinkCare, and RethinkBH—we serve educators, employers, and providers with tools that deliver measurable, inclusive outcomes.
We're on a mission to make behavioral health more effective, equitable, and human.
About the Role
The Partner Operations Manager is responsible for managing and optimizing all operational aspects of RethinkCare’s partner sales channel. This role ensures that partners who sell RethinkCare—such as brokers, consultants, and strategic channel partners—have the processes, tools, and support needed to successfully sell and deliver RethinkCare’s products.
This is a highly cross-functional role working closely with Sales, Partnerships, Customer Success, Finance, and Legal to ensure partner efficiency, accuracy, and scalability.
Key Responsibilities
Partner Operations & Process Management
Own end-to-end operational workflows for partner-sold deals, from opportunity creation through contract execution and launch
Manage partner-related processes including deal registration, approvals, pricing, commissions, and renewals
Ensure partner deals are accurately tracked in CRM and internal systems
Identify and implement process improvements to scale partner operations efficiently
Cross-Functional Coordination
Act as the operational liaison between Partnerships, Sales, Customer Success, Finance, and Legal
Support contract execution, partner agreements, and documentation
Coordinate partner onboarding and ongoing operational support
Ensure smooth handoffs between sales, implementation, and customer success teams for partner-sold customers
Data, Reporting & Insights
Own partner channel reporting, including pipeline, bookings, revenue, commissions, and performance metrics
Provide insights and recommendations to leadership on partner channel efficiency and growth opportunities
Ensure data integrity and operational consistency across systems
Enablement & Documentation
Create and maintain partner operational documentation, playbooks, and SOPs
Support partner enablement efforts by ensuring processes are clear, repeatable, and easy to follow
Help scale partner operations as the channel grows in volume and complexity
Success Metrics
Accuracy and timeliness of partner deal processing
Partner satisfaction with operational support
Reduction in deal cycle time and operational friction
Clean, reliable partner reporting and forecasting
Qualifications
4–7+ years of experience in sales operations, partner operations, revenue operations, or similar roles
Experience supporting channel or partner sales models
Strong project management and process design skills
High attention to detail with strong analytical capabilities
Comfortable working cross-functionally in a fast-paced environment
CRM and sales operations tooling experience (Salesforce preferred)
Nice to Have
Experience in healthcare, benefits, HR tech, or SaaS
Experience supporting broker or consultant partner models
Background in RevOps or scaling operational systems
Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IA, IL, IN, KY, LA, MD, MA, MI, MN, MO, MT, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI, WY
Our commitment to an inclusive workplace
RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities.
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