Partner Success - Account Manager

Who We Are

Sayvant is a clinical documentation AI solution that helps acute care clinicians streamline their workflows, enabling them to spend less time documenting and more time delivering exceptional patient care. Our platform simplifies documentation for doctors and healthcare teams, driving efficiency and improving outcomes.

The Job

Own the commercial relationship with assigned accounts. Drive renewals, expansions, executive alignment, and measurable ROI. Coordinate with Implementation and Success to launch sites and sustain adoption. Turn account insights into product input.

Core Responsibilities

Build relationships with clinical leadership

• Primary commercial contact for health systems and physician groups
• Build account plans, stakeholder maps, and risk registers
• Present usage, outcomes, and ROI to clinical and business leaders
• Hold 1:1 conversations with medical directors
   

Adoption and impact

• Monitor usage and outcomes to remove barriers
• Trigger training, workflow fixes, and product feature requests
• Assess quantitative impact on Quality, Risk, and RCM outcomes
  

Voice of customer and references

• Partner with clinical leadership to improve awareness and utilization
• Capture case studies and references that show measurable impact
• Coordinate newsletters and brief updates for account stakeholders

What You Bring

• 3+ years in account management or customer success for B2B SaaS. Healthcare preferred
• Experience with acute care workflows or clinical documentation
• Data literacy. Proficient with financial ROI and comfortable with product engagement data.
• Executive presence and clear communication
• Proficient with modern collaboration tools (Hubspot, Intercom, Posthog, Linear)

Why You’ll Love This Role

• Make a Difference: Help clinicians reduce administrative burdens and improve patient care for millions of patients.
• Grow with Us: Leverage your clinical expertise in a tech-driven role and receive meaningful equity 
• Exposure to Large Language Models: Shape the development of Sayvant’s clinical documentation AI by driving meaningful refinements.

What to Expect with Interview Process

• Intro Phone Screen: Phone screen with hiring manager
• Take Home Exercise: Written exercise designed to evaluate your communication style, analytical thinking skills, and account management instincts 
• Live Mock Exercise: Virtual 45 minute mock exercise designed to evaluate your client management skills, communicate style, and ability to handle tough conversations
• Final Interview: 30 minute interview with CEO of Sayvant 

Compensation and Benefits

• Salary: $75,000 - $85,000 per year base Location: Fully remote (US)
• Benefits: Meaningful option grants
• 100% of medical/dental/vision covered by company