Product Manager, RCM Dashboards
ClinicMind
Full-time
Remote
United States
Non-clinical
We are seeking a Product Manager – RCM Dashboards to own the development, adoption, and monetization of ClinicMind’s RCM analytics platform. This role requires both deep operational knowledge of RCM and disciplined product management skills. The Product Manager will ensure that dashboards not only get built but are adopted, monetized, and deliver measurable business value for both ClinicMind and our clients.
Building successful products is a high-risk venture. The failure rate for product initiatives is high — which is why rigorous assumption testing, client validation, and ROI measurement are core to this role.
Building successful products is a high-risk venture. The failure rate for product initiatives is high — which is why rigorous assumption testing, client validation, and ROI measurement are core to this role.
Key Responsibilities
Adoption & Rollout
- Drive adoption of dashboards with current ClinicMind clients.
- Audit and optimize accounts to ensure consistent feature rollout across the base.
- Partner with marketing to host educational webinars that showcase dashboard value.
- Improve onboarding flows so new clients adopt dashboards seamlessly.
Feature Improvement & Expansion
- Manage dashboard refinement, based on client feedback and usage data.
- Roll out new/missing high-value features that increase utility for existing accounts.
- Collaborate with design and QA to ensure features deliver actionable insights.
Market-Driven Innovation
- Identify new features based on market analysis and client research.
- Develop a roadmap broken into features that:
- a) Capture net new customers
- b) Increase revenue per customer
- c) Reduce churn
- Test assumptions before scaling new feature development.
Monetization & ROI
- Build pricing and packaging strategy for dashboards (premium tiers, add-ons, API access).
- Ensure every feature has a clear ROI case — either in client adoption, revenue growth, or churn reduction.
- Track adoption metrics, revenue contribution, and impact on retention.
Qualifications
- 8–12+ years in RCM operations, analytics, or product management.
- Proven ability to manage RCM systems, SOPs, AR performance, and dashboards.
- Experience designing, launching, and scaling products or features in healthcare SaaS is highly desirable.
- Strong skills in market analysis, ROI evaluation, and assumption testing.
- Excellent communication, leadership, and cross-functional collaboration skills.
- Formal education in Computer Science, Engineering, or Applications
Success Metrics (12–18 Months)
- ≥ 70% adoption rate of dashboards among eligible existing clients.
- At least one premium dashboard package is generating recurring revenue.
- Dashboard features directly contribute to:
- New customer acquisition
- Increased revenue per customer
- Reduced churn rates
- Established client-facing thought leadership (educational webinars, adoption campaigns).
Why This Role Matters
The success of the RCM Dashboard initiative is not just about building features — it’s about ensuring that clients adopt them, see value, and are willing to pay for them. The Product Manager will play a pivotal role in turning operational insights into a revenue-generating product line.
The success of the RCM Dashboard initiative is not just about building features — it’s about ensuring that clients adopt them, see value, and are willing to pay for them. The Product Manager will play a pivotal role in turning operational insights into a revenue-generating product line.