Provider Success Manager

Provider Success Manager

Turn Referrals Into Impact

Manatee is a virtual mental health clinic for kids and families. We partner with pediatricians, partners and health systems to connect families to care, fast. As a Provider Success Manager, you’ll be the engine behind that connection. This is a full time remote role ideal for someone who thrives in a fast-moving, goal oriented and mission-driven environment.

What You’ll Do:

• Own the Referral Flow: Track incoming referrals, reach out to families, and guide them into care—quickly and compassionately.
• Be the Face of Manatee: Communicate with referring providers, build trust, and send updates that keep them coming back.
• Own the Referral Partner Lifecycle: Convert a physician's first referral into an ongoing partnership, proactively re-engage partners who have gone quiet and gather data to help understand what got in the way.
• Keep it Moving: Manage follow-ups, respond to questions, and ensure every family receives timely support. Partner with the Family Care Team to provide follow-up outreach, provider support, and care coordination coverage.
• Spot the Gaps: Help us improve processes and boost referral conversion.
   

What You Bring:

• 2+ years in care coordination, medical admin, or customer success—ideally in pediatrics or behavioral health
• Warm, clear communicator (especially on the phone)
• Obsessed with follow-through and documentation
• Comfortable juggling multiple systems (CRM, EHR, email, etc.)
• Able to work independently and hit daily targets
   

Why Manatee:

• Mission: We make care happen for families who need it most.
• Remote & Flexible: Work from anywhere, on your schedule.
• Scale What Works: Be part of a fast-growing, referral-first model that’s already trusted by hundreds of pediatric practices.
• Real Impact: Your work connects families to life-changing care, often in under 2 days.