Senior Program Manager — Professional Services
Kontakt.io
Full-time
Remote
United States
Non-clinical
Who we are
Kontakt.io is the market leader in Intelligent Orchestration of Care Operations, helping hospitals cut waste, reduce costs, and improve patient experiences. Our AI‑ and RTLS‑powered platform unifies data across systems, automates workflows, and orchestrates staff, equipment, and patient flow in real time—delivering up to a 2% EBITDA margin uplift for hospitals. We’re deployed system‑wide at hundreds of hospitals (including HCA systemwide). We’re on a path to $100M ARR, doubling revenue year over year, after raising $50M from Goldman Sachs in 2024. Team of 140, HQ in NYC.
Why this role
Be the single‑threaded owner for a national health‑systems rollout—customer‑facing, hands‑on, and outcome‑obsessed. You turn SOWs into value: plan waves, align execs, de‑risk installs, drive adoption, and make the numbers move.
What you’ll actually do
- Engineer the rollout end‑to‑end: site readiness → install/commissioning → cutover → stabilization.
- Run executive forums with hospital leadership; bring options, risks, and a clear call.
- Integrate for impact with hospital IT (EHR/HL7/FHIR/SSO) and our Product/Eng teams.
- Drive adoption with clinical/ops leaders so value shows up in metrics, not slides.
- Publish the source of truth: one‑page weekly status & value dashboards people actually use.
You’ll thrive here if you
- Own the room and keep calm under pressure.
- Are high‑agency & hands‑on; you create motion, not meetings.
- Think like a business owner (portfolio margin, payback, trade‑offs).
- Communicate with short, sharp docs that drive decisions.
Must‑haves
- 10+ years leading large, multi‑site Professional Services in healthcare environments.
- IC at director level: personally owned a systemwide or regional rollout.
- Hospital savvy (CNO/COO/CIO, Facilities/BIOMED) and integration fluency (Epic/Cerner, HL7/FHIR/SSO).
- Commercial & financial acumen (SOWs, change orders, PS margin, ROI/NPV/payback).
- Tooling comfort: Smartsheet/MS Project, Jira/Confluence, Salesforce/PSA; BI a plus.
How we work
- IC owner. Outcome (not activities) > process.
- Decision speed by design: clear RACI, named Decision Owner, decision log; 24h escalation SLA.
- Startup speed, enterprise grade: move fast, then harden—change control, QA, rollback plans.
- Vendor accountability: SLAs, scorecards, acceptance criteria tied to gates.
- Two clocks, one plan: we respect clinical and project clocks; care delivery > schedule.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.