Virtual Field Operations Manager

Position: Field Operations Manager 

Monogram Health is seeking a leader who will be responsible for driving performance with our Virtual RN Team.  The Field Operations Manager will lead a team of Registered Nurses working in a telehealth capacity to support our Field Operations with engagement initiatives.  This individual will be accountable for the overall clinical and operational performance of their Virtual RN Team. 

The Field Operations Manager will be charged with achieving company metrics focused on patient enrollment and engagement.  They will work closely with clinical and corporate leaders to ensure engagement efforts are aligned with regional needs to meet company and client targets.  He/she should be a champion of change and embrace opportunities to improve performance.   

Experience managing a Virtual Healthcare team and leading clinical staff in a care management, managed care and/or telehealth environment are preferred. Microsoft Excel and Salesforce experience are also preferred. Must have experience analyzing operational performance. 

Roles and Responsibilities 

• Manage performance against operational metrics 
• Lead, motivate, and drive accountability for a team of virtual registered nurses
• Prepare, review and analyze performance reports to identify areas requiring attention and improvement and acting quickly to resolve known issues 
• Plan staffing schedules to optimize efficiency and productivity 
• Assist in the hiring of clinical staff members 
• Execute corporate and regional strategy to meet engagement targets 
• Perform other duties as assigned 
• Uphold the mission and values of Monogram Health in all respects 

Position Requirements  

• Experience managing telehealth operations 
• Experience supervising nurses, nurse practitioners, and/or social workers 
• Proven accountability for performance and driving results 
• Ability to multi-task and manage a large volume of concurrent priorities 
• Excellent verbal, written, and visual communication skills 
• BS/BA or equivalent experience  
• 3+ years previous experience working in Value Based Care or Telehealth  

Benefits 

• Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care 
• Competitive salary and opportunity to participate in the company’s bonus program 
• Comprehensive medical, dental, vision and life insurance 
• Flexible paid leave and vacation policy 
• 401(k) plan with matching contributions  

About Monogram Health 

Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram’s innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease. 

At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.