About Us
At Sully.ai, we're not just building AI – we're redefining the future of how healthcare is delivered. Our end to end solutions empower healthcare providers by automating doctors’ administrative tasks, reducing misdiagnosis, and enhancing efficiency.
What You'll Do
- Provide exceptional support to global customers via email, chat, and video calls; troubleshoot technical issues for rapid, effective resolutions.
- Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai.
- Create high-quality, custom notes and AI-assisted summaries, leveraging prompt-engineering best practices.
- Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback.
- Maintain and update support documentation and knowledge bases.
- Proactively identify and escalate opportunities to improve customer experience and drive retention.
What You'll Bring
- Engineering/Technical Background Required
- 5+ years of customer support or CSM experience, preferably in SaaS or AI.
- Excellent written and verbal communication; able to translate complex technical processes into clear, user-friendly language.
- Familiarity with AI prompting and using AI tools for summarization, drafting, and data extraction.
- Demonstrated autonomy and initiative: strong prioritization skills, bias for action, and ability to deliver under tight deadlines.
- Exposure to technical roles (support, onboarding, or solutions engineering); comfortable with demos and technical discussions.
- Hands-on experience with support platforms (e.g., Intercom).
Bonus Points
- Experience with AI or compliance solutions.
- Hands-on experience building or fine-tuning LLMs or AI agents.
- Basic knowledge of APIs and technical integrations.
Why Join Sully.ai?
🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
🌍 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.
Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.