Director, Program Growth & Operations

What We’re Looking For

Cofertility is rapidly scaling our frozen egg donation program as a core business line. We are hiring a Director to own and operate Cofertility’s Frozen Program, with end-to-end accountability for growth, unit economics, and member experience. You’ll oversee the business and team, and own the full funnel and user journey from donor acquisition to conversion, as well as matches with intended parents, driving revenue growth and retention. You’ll report to the COO, serving as a senior operator and trusted partner. You’ll join a fast-moving, mission-driven team and play a central role in shaping how the business scales.

Responsibilities

Partner closely with the COO to shape company strategy, including on new business lines, while independently owning execution and outcomes for the Frozen Program:

Clinical Operations & Donor Funnel

• Lead the clinical operations team, overseeing day-to-day activities to efficiently approve applications and onboard donors into the program
• Own and optimize the donor conversion funnel end-to-end with a relentless focus on reducing friction and improving conversion through structured analytical thinking
• Partner with Marketing and Product to translate operational insights into lifecycle and software improvements that scale

Frozen Program Leadership

• Lead all aspects of the Frozen Program, including the team, operations, member experience, and growth strategy
• Own donor and intended parent retention, scaling revenue in our fastest growing program
• Oversee the member advocate teams providing best-in-class service to both donors and intended parents, making them strong advocates for Cofertility
• Drive deep data-driven insights to improve program KPIs, including P&L and unit economics, as well as operational metrics 
• Improve efficiency in our program operations through automation, AI, and our proprietary tech platform, in partnership with our product team
• Continually improve policies and operations to manage risk to the business and make strong decisions in high-stakes escalations, representing Cofertility with the gravitas and judgment the moment requires
• Lead clinic partner relationships in the frozen program, improving our collaboration with existing partners, onboarding new partners, and representing Cofertility credibly with physicians and coordinators
• Drive Frozen program vision and strategy, generating and prioritizing untapped opportunities

Professional Characteristics

• 8+ years of operating experience; consulting background (Bain, McKinsey, BCG, or equivalent) and/or MBA strongly preferred
• Experience scaling operations at a high-growth startup — ideally consumer health, consumer services, or a tech-enabled marketplace
• Highly analytical; think in numbers - across funnel metrics, financial drivers, clinical outcomes, and member insights and comfortable building measurement infrastructure to drive to insights, beyond simple reporting
• Demonstrated ability to own a business unit, product, or program end-to-end with measurable outcomes
• Track record of managing and developing high-performing teams
• Highly collaborative and able to work productively with all functions to achieve goals
• Able to develop rapid working fluency in new domains, including clinical topics
• Excellent communicator (written & verbal) and relationship-builder; able to build credibility with physicians, lawyers, and patients alike

Personal Characteristics

• Inspired by our mission of changing the world of family planning and empowering people to own their fertility timeline
• Extremely high “get it” factor — picks up context fast, exercises sound business judgment, and acts with appropriate bias to action and urgency
• Natural context switcher - enjoy working across a wide variety of topics at once and seamlessly juggle and prioritize across many different workstreams
• A creative problem-solver who leans into ambiguity rather than away from it
• Equally comfortable doing and leading - willing to roll up their sleeves and get into the details; adaptable and open to 
• Warm and empathetic, with the presence and gravitas to handle high-stakes situations calmly
• Self-directed and autonomous; takes accountability and thrives without a lot of hand-holding or direction
• Deeply collaborative; makes the people around them better

About Us

We are a fully remote team and are spread out across the coasts. Since we’re located all over the country, communication using Slack, Gmail, Zoom, and other tools is key. We believe in giving our team members autonomy, and place value on the output of each team member. Above all, we’re proud to engage in meaningful work that will impact tons of people throughout the family-building process.

We are an equal opportunity employer. Individuals seeking employment at our company are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 

Additionally, we encourage candidates who have non-traditional/diverse backgrounds to apply. Candidates who have been challenged or chosen to challenge themselves in unique ways, but may not fit all specified criteria are still encouraged to apply and share why this is such a compelling opportunity for you. At this time, we are only accepting candidates who are US-based.