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HTM Service Operations Manager

GE Precision Healthcare
Full-time
Remote

Job Description Summary

Contract Management role, managing and coordinating all stages of contracts from creation to execution and eventual termination.

Collaborate with local teams, vendors, and customers to support pre- and post-contract administration and management, which includes risk modeling and reviewing the terms and conditions of the contract.

This role can be remote, ideally based out of Houston, TX.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. 

Job Description

Roles and Responsibilities:

  • Craft, evaluate, negotiate and execute a wide variety of different contracts covering a range of transactions.

  • Monitor the vendor to assure service delivery and metrics per contract within financial guidelines of contract.

  • Drive the Supplier Quality Engineers to address vendor issues, when required.

  • Minimize Material spent through monthly analysis, corrections, employee training and awareness, identifying and implement productivity opportunities.

  • Regularly report metrics back to internal customer groups.

  • Leadership of Service Delivery Processes, metrics, compliance, and improvement for the Service program.

  • Provide communications and lead actions to meet or exceed HTM Service Delivery goals including but not limited to: Purchasing, and Monthly Markets/Regions scorecards/metrics.

  • Drive constant quality improvement using Lean for tools and processes.

  • Key liaison for Markets/Regions to lead resolution and engaging necessary resources needed to proactively resolve Service Issues.

  • Solve any contract-related problems that may arise.

Qualifications :

  • BS or BA degree in Supply Chain; Business Administration; Finance; or STEM or related field.

  • Or an AA degree and 2 years’ experience in process management...

  • Or 4 years of work experienced demonstrating process management experience. Prior experience with Calibration standards and test equipment requirements

  • Demonstrated process management experience; time management; attention to detail.

  • Ability to manage conflicting priorities in a fast-paced environment.

  • Ability to navigate within a highly matrixed organization and collaborate with key stakeholders.

Desired Qualifications:

  • Experience with Technology/tools such as ServiceNOW; Nuvolo; Casper; SalesForce; Siebel

  • Familiarity working in the medical device field desired

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes