Implementation Project Manager

The Implementation Project Manager reports to the Director, Client Onboarding & Implementation and delivers tactical project execution through detailed project management, process coordination, and operational support. This remote position ensures successful implementation delivery while maintaining strong client relationships and internal stakeholder satisfaction. The Implementation Project Manager primarily supports Implementation Consultants on large and complex projects, serving as the operational execution partner.

\n

Responsibilities:

• You will serve as tactical project coordinator and operational execution partner to Implementation Consultants.
• You will create and maintain comprehensive project plans for all implementation projects.
• You will manage project tracking, communication tools, and client-facing dashboards.
• You will coordinate cross-functional project activities and ensure deliverable completion.
• You will track project milestones and proactively to address potential delays.
• You will ensure launches occur on time with no avoidable surprises.
• You will support Implementation Consultants in client meetings and interactions.
• You will facilitate key workstream efforts (SSO, carrier integrations).
• You will serve as primary liaison with carriers, benefits administrators, and third-party vendors.
• You will manage day-to-day relationships with external partners and service providers.
• You will coordinate technical integrations and data exchange activities.
• You will ensure transparent project communication between all stakeholders.
• You will ensure all launch deliverables and artifacts are accurate.
• You will maintain comprehensive project documentation and knowledge management.
• You will conduct quality reviews of project deliverables before client delivery.
• You will create and maintain requirements documentation throughout project lifecycle.
• You will develop project templates and standardized processes.
• You will take ownership of escalated issues and drive quick, transparent resolutions.
• You will lead conflict resolution for day-to-day project challenges.
• You will manage risk identification and mitigation at the project level.
• You will identify process inefficiencies and recommend improvements.
• You will contribute to methodology development and best practice documentation.

Qualifications:

• 5+ years of SaaS project management experience in in healthcare/health-tech companies.
• 2+ years hands-on project management experience in SaaS implementations
• 4-year degree.
• Experience in healthcare and/or employee benefits.
• Experience working with carriers, benefits administrators, consultants, and brokers.
• Project management certification (PMP, CSM).
• Knowledge of claims payment processing, medical management processes, and data integrations.

\n

The United States new hire base salary target ranges for this full-time position are:

Zone A: $89,580 - $116,460 + equity + benefits

Zone B: $98,538 - $128,106 + equity + benefits

Zone C: $107,496 - $139,752 + equity + benefits

Zone D: $116,454 - $151,398 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry.

Benefits & Perks:

In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.

Work-From-Home reimbursement to support team collaboration home office work

Your recruiter will share more about the salary range and benefits package for your role during the hiring process.

About Included Health:

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's all included. Learn more at includedhealth.com.

-----

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

-----

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.