Manager, Clinical Operations and Continuous Improvement

ABOUT THE ROLE

As a trailblazing company specializing in solutions for the healthcare and employer sectors, we are seeking a Clinical Operations Manager, Continuous Improvement. This role is pivotal in ensuring our Clinical operations which includes clinicians, nurses, and pharmacy teams. In addition, collaborating with cross functional teams to ensure best practices for obesity treatment. This role is responsible for ensuring the clinical teams are providing high quality obesity treatment that complies with all state and federal regulations while scaling operations with maximum efficiency. 

KEY RESPONSIBILITIES

• Manage the creation of standard operating procedures (“SOP”), working closely with the Director of Clinical Operations consulting Clinical SMEs and cross-functional teams
• Ensure SOPs are up to date and have required sign off across the Clinical Team (Clinician, Nurse and Pharmacy Teams)
• Manage Wiki updates and organizational updates across teams 
• Update macros and text blazes in collaboration with Clinical leads related to SOP updates
• Liaison for commercial request in collaboration with the Director of Clinical Operations
• Conduct quality audits across the clinical organization and identify opportunities for improvements in both operational efficiency and clinical outcomes  
• Builds strong working relationships internally to further problem-solve and achieve aligned goals.
• Assist with compliance, privacy, and risk reporting working closely with the Compliance Manager
• Assist with medical record requests, releases, and chart abstraction
• Lead continuous improvement projects based on operating performance metrics and QA audits
• Report creation to support the Clinical Operations team (knowledge of google sheets, excel and looker reporting)
• Assist in other operating projects as needed
• Participate in key cross-functional meetings as an extension of the Clinical Operations department
• Self-starter with the ability to work independently with minimal supervision

The salary range for this role is $90,000-110,000.

BACKGROUND AND EXPERIENCE

• 2+ years operations management experience 
• 4 year degree in a health related field preferred 
• Strong level of professionalism while living our company values
• Quick learner and comfortable using a variety of applications and software; must be knowledgeable in Microsoft Office, Gmail, Google Drive, and Slack
• Basic reporting skills including Google sheets, Microsoft excel and Looker reporting platform
• Familiar with operations, metrics, and ability to deliver a balanced scorecard 
• Excellent writing skills with experience writing SOPs and mapping out workflows
• A clear understanding of how to leverage data to increase productivity and identify operating gaps
• An excellent communicator able to translate complex processes into simple directions
• Project management experience with strong organizational skills with an attention to detail