Nurse Manager

KEY RESPONSIBILITIES

• Develop and manage Calibrate nursing team to support member outcomes, high-touch clinical program communications, and completion of appropriate nursing-scope tasks (eg. lab review, Rx renewals, message triaging)
• Manage a team of direct reports and deliver continuous support through routine touchpoints that address individuals’ career development, successes, and growth opportunities, approximately 40% of weekly hours will be dedicated to people management; address and/or advocate for general nursing team needs
• Consistently provide a world-class level of patient experience and clinical care through direct clinical care, allotting up to 20% of weekly hours on direct patient contact
• Approximately 40% of allotted hours will be devoted to specifically-assigned projects and ownerships working directly in conjunction with leadership, scope of which may include weekly staffing, queue management, workflow writing, cross-functional collaboration, data management, quality control, and more.
• Conduct QA for Calibrate nursing team; work with clinical leadership to support QA of Calibrate medical team 
• Create care management workflows for patients throughout the program lifespan in coordination with cross-functional teams
• Develop clinical program liaison training to address clinical and programmatic questions for patients at all stages of their Calibrate journey
• Work with clinical leadership on cross-functional care coordination between clinical, coaching, pharmacy, and member experience teams 
• Drive product solutions and optimizations to help propel our transition to a product-lead company
• Own, drive progress, and report on finite or continuous projects approved by and in conjunction with leadership

BACKGROUND & EXPERIENCE

• Bachelor of Science Degree in Nursing (BSN) graduate or higher of an accredited school of nursing 
• Current state license(s) in the state(s) practicing
• At least five years of direct clinical experience, digital health experience preferred
• A minimum of 3 years people management experience
• Leadership in startup or innovative health practice preferred
• Primary/preventative care, acute care, or emergency medicine experience
• Demonstrated excellence in leadership and clinical operations roles. Exceptional written/verbal communication skills and virtual “bedside” manner
• Multiple active, unrestricted licenses preferred, but license in any current Calibrate state acceptable. Must be willing and able to become broadly licensed

Ideal Qualities:

• Experience leading and developing clinical teams 
• Experience with project management and strong organizational skills; preferably involving cross-functional teams
• Organized, solutions-oriented, self-starter
• Excellent communicator with a customer service mentality
• Creative problem-solving skills that can be leveraged to empower others and drive member outcomes
• Excited to build and deliver a new model for achieving lasting weight health
• Adaptable and flexible, but always puts the patient first
• Excellent at forging successful and respectful relationships within a team and across the organization 
• Quick learner, comfortable using a variety of applications and software
• Natural driver of team culture

The salary range for this role is $110,000-120,000.