Product Operations Associate
Mochi HealthHealthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this.
We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.
Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.
Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.
$100,000 - $150,000
Full-time / Onsite (5 days/week)
About The Role
This is a Product Operations Associate role for someone who thrives in the space between strategy and execution. You'll work alongside the Clinical Product Lead, Clinical Design Lead, and cross-functional partners to keep the provider product moving — ensuring that features ship smoothly, feedback gets captured, and the operational details that make or break a product don't fall through the cracks.
You won't just track tickets. You'll be embedded in the day-to-day reality of how our platform serves providers — triaging issues and bugs, maintaining documentation, facilitating launches with the team, and surfacing patterns from provider feedback that shape what gets built next. This role is ideal for someone who's detail-oriented, operationally sharp, and genuinely curious about how healthcare products work in practice — not just in theory.
If you're the kind of person who sees a messy process and instinctively wants to fix it, and who can context-switch between a data pull, a provider escalation, and a launch checklist without losing the thread — this role was built for you.
What You’ll Do
- Gather, organize, and synthesize provider feedback from surveys, support tickets, and direct outreach to surface actionable insights for the product team
- Maintain and improve product documentation — including workflow specs, internal wikis, and process guides
- Support the clinical provider portal roadmap by tracking feature progress, flagging blockers, and keeping cross-functional work streams aligned
- Pull and organize data (including via SQL) to support product decisions — tracking adoption metrics, flagging anomalies, and helping define success criteria for new features
- Triage and route operational issues that surface through the provider portal, working with engineering and clinical ops to drive resolution
- Support cross-functional coordination across product, engineering, clinical operations, compliance, and leadership to keep initiatives on track
- Help build and refine the operational infrastructure — templates, trackers, reporting cadences, and communication workflows — that enables the product team to scale
- Identify and provide solutions to bugs related to new features and existing software
- CS background is a plus
What Makes This Role Exciting
- You'll get hands-on exposure to the full product lifecycle at a company where your work directly impacts providers and patients
- Mochi is at an inflection point — transitioning from a high-growth startup to a scaled marketplace, which means there's real process to build, not just maintain
- You'll work alongside clinicians, operators, and builders who care deeply about doing healthcare right — and who will invest in your growth
- This is a high-leverage role: the operational foundations you build will shape how the product team works as Mochi scales
- Competitive compensation and a front-row seat to product strategy as the team grows
Life at Mochi
At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.
🥗 Daily Meals and Espresso Bar - Breakfast, lunch, and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day
💰 Pre-Tax Commuter Perks - Save on transit and parking through pre-tax commuter benefits
💸 Top-of-Market Compensation - We offer competitive salaries along with generous equity packages so you can share in the success you help create
💣 Profitable and Rapid Growth - We’re scaling fast, with financial discipline and long-term vision. No VC constraints, just sustainable momentum and smart decisions
🚀 High-Impact Work - Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide
👩💻 World-Class Team - Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure
✨ Comprehensive Benefits - 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans
💊 Mochi Health Membership – We cover your monthly subscription fee so you can experience the same care as our patients (medications not included)
🌴 Time to Recharge – Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive
🧘 Wellness First – From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority
🎉 Team Socials and Community - We make time to connect through regular socials, happy hours, and spontaneous events. Our stocked kitchen doesn’t hurt either
📍 Downtown SF HQ - Our San Francisco office is just steps from BART, Muni, and great food. It’s designed for deep work and casual collaboration
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The base salary for this full-time position ranges from $100,000 to $150,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.
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Workplace Policy
Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.
Equal Opportunity
Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Candidate Privacy Notice
Please review Mochi Health's Candidate Privacy Notice here.
Accommodations
Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.
If you need any assistance or accommodations due to a disability, please contact us at hr@joinmochi.com.