Senior Manager, Clinical Pharmacy Operations

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit about this role:

As Senior Manager, Clinical Pharmacy Operations, you’ll lead Devoted’s mission-critical medication optimization interventions with the goal of improving the health outcomes of tens of thousands of Medicare Advantage members while driving millions in cost savings for them and Devoted. You’ll be the operational architect behind an AI-enabled, technology-forward, and clinically complex program that changes how our members understand and manage their medications. Working at the intersection of clinical excellence, regulatory compliance, and technology, you’ll build systems and processes to deliver healthcare innovation at scale.

This role sits at the heart of Devoted's population health strategy, with high visibility across clinical leadership and executive teams. Reporting to the Head of Population Health and partnering closely with our Director, Clinical Pharmacy, you'll shape critical decisions that influence both member outcomes and key performance indicators. As we grow from managing medication for hundreds of thousands or members to millions of members, the operational excellence and strategic frameworks you develop will scale to enable sustainable, high-quality care delivery.

Responsibilities and Impact will include:

• Cross-functional execution. Manage performance against operating KPIs and clinical and financial outcomes for medication management programs that reduce total cost of care. Partner with clinical teams to design and implement pharmacy interventions, translating clinical goals into actionable operational strategies. Guide initiatives from pilot phase through full-scale implementation across our member population.
• Analysis. Leverage data analysis tools to determine root cause barriers to major medication therapy problems that drive clinical outcomes, ranging from operational considerations (i.e. outreach connection rates, encounter throughput, care team productivity) to clinical outcomes (i.e. total cost of care and clinical outcome measures)
• Process Improvement. Own portfolio of high-value cross-disciplinary pharmacy initiatives to advance programmatic efficiency/effectiveness, including close collaboration with product, engineering, data science, & member experience teams.
• Strategic Planning. Partner with leadership to identify, prioritize, and execute on pharmacy programs spanning MTM and cost reduction initiatives that span a multidisciplinary integrated health system that includes primary care, specialty care, and acute care.
• MTM Program Leadership & Compliance. Ensure our Part D Medication Therapy Management (MTM) program, which involves Devoted aiming to do comprehensive medication reviews with tens of thousands of our members, sets the industry standard for both compliance and member experience. Balance regulatory requirements with operational efficiency, delivering exceptional results across quality metrics while maintaining the personal touch that defines Devoted's approach to member care.

Required skills and experience:

• 4+ years of experience driving operational performance improvement in complex, regulated, or high-stakes environments through data-driven approaches (i.e. developing metrics & targets, analyzing trends, driving performance improvement, reporting outcomes). Experience in healthcare, financial services, consulting, technology, or other industries requiring rigorous analytical problem-solving and rapid learning of intricate operational systems.
• Demonstrated leadership impact and collaborative excellence, with experience successfully influencing outcomes across organizational levels—whether through direct management, cross-functional project leadership, or matrix reporting relationships that require building consensus without formal authority.
• Strong analytical thinking and toolkit, including comfort building sophisticated Excel models, leveraging business intelligence platforms (such as Tableau, Looker, Power BI) and enthusiasm for mastering emerging technologies.
• Outstanding communication skills with the ability to distill complex operational and clinical concepts into clear, actionable insights for diverse audiences. Your writing moves projects forward and your presentations drive decisions.

Desired skills and experience:

• Healthcare ecosystem fluency through hands-on experience at clinics, health programs, payers, or relevant graduate-level education. We value candidates who understand how clinical care, economics, and member experience intersect in real-world healthcare delivery.
• AI and automation proficiency with curiosity about emerging technologies. Whether you're prompting large language models to streamline workflows, exploring process automation tools, or simply excited about leveraging AI to enhance operational efficiency, we want forward-thinking team members who see technology as a force multiplier.

Salary Range: $140,000 - $160,000 / year

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.