Senior Manager, Ecommerce Pharmacy- Strategy and Operations

Manager or Senior Manager, E-Commerce Pharmacy (Strategy & Operations) 💊📦
📍 Remote (U.S.-Based) | Full-Time 

The difference you’ll make:

At Midi Health, we’re scaling access to evidence-based, compassionate care for women in midlife  and that includes building an industry-leading direct-to-patient pharmacy experience. As our Manager or Senior Manager of E-Commerce Pharmacy (Strategy & Operations), you’ll take ownership of Midi’s fast-growing product lines, including prescription products and wellness supplements. You'll define and execute strategy, manage key partners, and lead operational execution across fulfillment, customer experience, and retention — helping thousands of women access the care and products they need.

You’ll partner cross-functionally with Product, Marketing, Finance, and Clinical Operations to build an e-commerce engine that’s seamless, scalable, and impactful.

This job is HOT 🔥

We’re investing deeply in our e-commerce pharmacy experience. This is a unique opportunity to shape a high-growth business from the inside out — with direct line of sight to revenue, retention, and patient satisfaction.

What you’ll do:

🚀 E-Commerce Strategy & Growth

• Own the roadmap and P&L for our core e-commerce lines: Midi Custom Rx, Async Rx, and Supplements
• Identify and lead new growth opportunities in partnership with Clinical and Marketing teams
• Design strategies to boost LTV via recurring orders, subscription models, and retention programs

📦 Partner & Pharmacy Fulfillment Management

• Manage key pharmacy and fulfillment partners — running regular business reviews, forecasting demand, and solving operational issues collaboratively
• Oversee inventory and ensure a seamless rollout for new product offerings

🔁 Cross-Functional Execution

• Act as the strategic business owner for e-commerce across Product, Engineering, and Marketing
• Translate vision into system requirements and operational processes across tools like Athena EHR, Zendesk, and Shopify
• Run cross-functional projects from end to end — keeping teams aligned, timelines on track, and goals in sight

📊 Data, KPIs & Financial Modeling

• Track and report on core metrics: revenue, margin, fulfillment costs, and customer satisfaction
• Build and maintain financial models for forecasting, reconciliation, and budgeting

📅 Project Management & Communication

• Own project timelines, milestone tracking, and stakeholder communication across departments
• Identify risks early and ensure projects stay on schedule through clear, proactive coordination

What you’ll need to succeed: 🌱

• Bachelor’s degree in Business, Strategy, Operations, or related field
• 5–10 years of experience in e-commerce, business ops, or strategy- E-commerce experience is a MUST
• Familiarity with tools like Athena EHR, Surescripts, Shopify, Zendesk
• Proven ability to execute strategic plans and drive measurable growth
• Strong analytical skills. You're comfortable with models, dashboards, and performance metrics
• Clear communicator and collaborative operator, with influence across technical and non-technical teams

The interview process will include: 📚

The application window for this role closes at 5PM Central on August 22nd, 2025

Recruiter Screen (30 min)

Hiring Manager Interview (30-45)

Cross-Functional Interviews with Product, Marketing, and Ops Leaders- (2.5-3 hours)

🎧 While you wait to hear from us…

• Hear from our patients — they love Midi 💜here and here

This role is not eligible for sponsorship. Must have authorization to work in the united states now and in the future.

The salary range for this position is $125,000-145,000, which is dependent on experience and location.

Midi Health is a diverse organization. We encourage applications regardless of color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability, and veteran status. #LI-JA1