Senior Manager, Practice Operations

As the Senior Manager of Practice Operations for Population Health, you will lead the team that drives optimal performance in EMO (Expert Medical Opinion), CCM (Care & Case Management), UM (Utilization Management) reporting to the Director. Using data insights, you'll manage clinician resources (staffing, scheduling) and our multi-state licensing strategy to meet KPIs/SLAs and scale operations. Collaborating across Included Health, you'll streamline administrative functions, enhance data-driven decision-making, and optimize staffing and national coverage with clinical teams. Managing the licensing strategy, you'll ensure broad state coverage and effective caseloads. If you're a mission-driven, data- focused on improving healthcare efficiency, this is your opportunity.

• Oversee & manage KPIs of operational team members working across the population health clinic.
• Create and implement data-driven staffing and resource plans, partnering with relevant teams (CaPS, Clinical Leadership, Recruitment, Licensing).
• Develop and oversee multi-state clinical licensing strategy for comprehensive national coverage.
• Manage caseload distribution across states, considering licensing and operational needs.
• Improve scheduling practices through strategies like load balancing and increased transparency.
• Establish and analyze key metrics to drive operational effectiveness and identify improvements.
• Ensure effective use of health IT for monitoring patient outcomes and care plans.
• Lead clinic initiatives and program launches.

• Bachelor's Degree required, Master's preferred
• Able to work 9AM-6PM or 8AM-5PM (local time zone)
• 3+ years experience in population health, chronic disease management, or care coordination.
• Proven ability to use data analytics (reporting, interpretation, analytic software).
• Demonstrated project management and leadership/influence skills with clinical teams.
• Strong understanding of value-based care models.
• Experience with EHR systems and care management data analytics tools.
• Exceptional collaboration skills to streamline processes across teams.
• Successful project delivery track record.
• Effective and empathetic communication across various channels.
• Ability to represent practice operations effectively cross-functionally.
• Proficiency in Google Workspace and common office software.

• This is a remote position. Prompt and regular attendance at assigned remote work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
• Capability to work in a remote environment with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $149,450- $211,100 + equity + benefits

Zone B: $164,395 - $232,210 + equity + benefits

Zone C: $179,340 - $253,320 + equity + benefits

Zone D: $194,285 - $274,430 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.