Strategic Account Manager

Job Title: Strategic Account Manager

Location: Remote USA, Preferred locations include Bay Area, CA, Austin, TX, and secondary locations are Chicago, IL, Atlanta, GA, Boston, MA, New York City, Denver, CO and Seattle, WA

About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.

About the Role

As a Strategic Account Manager at Wheel, you will play a vital role in nurturing and growing relationships with our new and existing clients. Your focus will be on ensuring customer satisfaction, maximizing retention, and driving revenue growth through upselling and cross-selling opportunities. You will serve as the primary point of contact for our clients, understanding their business needs, and acting as a trusted advisor in helping them leverage our solutions to achieve their healthcare goals. Offering a consultative, industry-aware approach, you will work with large, complex organizations and guide their planning to optimize their virtual care programs and grow their footprint in the virtual health space.

What You’ll Do

• Client Relationship Management: Establish strong and long-lasting relationships with our existing clients, serving as their main point of contact and building a deep understanding of their unique needs and objectives.
• Customer Success & Feedback: Ensure overall customer satisfaction by proactively addressing concerns, responding to issues promptly and effectively, and gathering client insights to contribute to product improvement efforts.
• Account Growth & Planning: Develop strategic account plans and identify and execute opportunities for upselling and cross-selling our virtual care products and services to increase account revenue and meet growth targets.
• Renewal Management: Lead contract renewals, managing the renewal process, and working closely with clients to ensure timely contract extensions.
• Product Expertise: Develop a deep understanding of our virtual health products and their applications to offer valuable insights and solutions to clients.
• Training & Onboarding: Coordinate with Implementation teams to ensure smooth onboarding for new clients and provide ongoing support.
• Sales & Cross-Functional Collaboration: Partner with sales and internal teams to execute strategic plans and provide input on potential expansion opportunities.

Who You Are

• Industry Experience: 3-5 years of experience in account management or customer success roles, preferably within digital health or life sciences industries.
• Healthcare Expertise: 2+ years of experience in healthcare, ideally working with large or enterprise-level organizations.
• Strategic Business Sense: Ability to support strategic decisions both internally at Wheel and externally with our customers, by furthering the reach and impact of our customers’ virtual health programs.
• Relationship & Communication Skills: Excellent interpersonal skills with the ability to effectively communicate with clients at all levels of an organization.
• Results-Oriented: Demonstrated ability to meet or exceed account retention and growth targets.
• Customer-Obsessed: Customer-focused mindset with a passion for delivering exceptional client experiences.
• Self-Motivated: Proactive, independent worker who can also thrive as part of a team while managing multiple accounts simultaneously.

Additional Core Competencies:

• Technical Familiarity: Knowledge of the digital health landscape, healthcare trends, and familiarity with CRM software.
• Problem Solving: Strong analytical skills with a proactive approach to addressing client needs and issues.
• Educational Background: Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience).

Salary and Perks

Pay Range: $97,000 - 131,000 base compensation. The role offers a variable compensation range of 20-25% of the base comp for a total OTE between $129-175k.

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position. The role will remain open until April 30, 2026. Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline.

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and Vision
• Ancillary: Life, Short and Long Term Disability
• 401K match
• Flexible PTO
• Parental Leave
• Stock options
• Additional programs and perks

Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.