Operations Associate, Special Projects
Grow TherapyAbout Us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
The Opportunity:
We’re looking for an experienced Project Manager for our Shared Services team who is passionate about improving the landscape for mental healthcare. You’ll play an essential role in ensuring that our key priorities across a number of key functions (WFM, Inbound Sales, Customer Support, and other enablement teams) are tracked and executed. You’ll thrive in this role if you love building a project plan and working closely with business leaders to ensure objectives are delivered in a timely manner and at a high level of quality. As you get to know our internal teams and processes better, you’ll have the opportunity to expand your impact into different areas of the business.
You will be responsible for building and maintaining project plans for our key strategic deliverables in the Customer Operations and Shared Services Teams. This will involve researching, planning, and scoping out the overall deliverable, and working closely with key leaders to effectively measure the success of our implementations. This will require great communication skills as well as an eye for detail and organization in order to manage processes from start to finish. This will also require smooth collaboration with cross-functional team members. You will report into the Senior Director, Shared Services.
You should have a strong understanding of project management principles (gantt charts, RAPID/RACI frameworks, communication frameworks, etc.)
What You'll Be Doing:
- Build and maintain project plans to track key deliverables
- Design and execute communication frameworks for key projects for varying types of implementations (small team vs multi-team impacts)
- Own post project wrap up processes to ensure KPIs are met and maintenance protocols are in place to ensure long-term success of deliverables
- Collaborate closely with our Customer Support, Technology, and other Insurance Operations teams to ensure stellar operational performance and service while we scale
You'll Be a Good Fit if you are:
- 2-5 years of project management in a fast paced tech environment is preferred or previous experience with program management in a customer support org
- You’re able to structure project plans and identify gaps in advance, and you’re ready to recommend solutions to improve the project delivery
- You’ll be joining a team as the first project manager and we’ll look to you to help guide us on project management best practices and to introduce new tools to better track and communicate project statuses
- You’re collaborative by nature, relish in camaraderie and group wins, and are looked to by your colleagues as a steadfast partner and source of encouragement
- Previous experience with JIRA, Powerpoint, Excel, and/or other project management tools is preferred, but we prioritize capability over experience and are excited to invest in your professional growth
The base compensation range for this position is $90,844 - $111,000 USD.
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.
Full Time Employee Benefits:
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal & professional growth.
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.